Payment Methods
We currently offer three payment methods:
① Visa or MasterCard through PayPal.
② Email payment with Visa or MasterCard.
③ Bank transfer.
Cash, traveler’s checks, and company checks may be accepted for special requests, but personal checks are not accepted.
For more information, click here to visit the “Payment Center” page.
In the event of a fraud alert from the credit card processing agency, we will request confirmation before processing your transaction. If a booking is too urgent to obtain all necessary confirmations in a timely manner, we reserve the right to cancel the reservation and refund the cardholder’s account for our own and the cardholder’s protection.
Currency Exchange Disclaimer
(Applicable to customers paying with credit cards only)
Cosstrip will debit your credit card in Chinese Yuan (CNY). The credit card company or bank will convert this amount into the currency of your credit card account.
In our quotes, Cosstrip converts CNY to USD at a rate of CNY 714 = 100 USD, but charges your credit card in CNY (Note: Cosstrip will use the latest exchange rate, which may differ from the rate displayed above). The bank and credit card company must then purchase CNY at the local rate to settle the payment. This rate may be higher or lower than our rate, and the bank and credit card company may also charge service fees for the transaction. Due to these factors, the amount displayed on your bank statement may be more (or even less) than you anticipated.
Payment
Deposit and Final Payment
(“Light travel package” “Journey Worry-Free” “Premium Enjoyment Journey” do not support deposit payment)
A 10% deposit of the total tour cost is required at the time of booking. The full payment or final balance must be settled 15 days before the commencement of your journey through China. If you book within the last 15 days before the start of your China tour, the full payment is required.
Receipt of your deposit or final payment indicates that you (and your travel agency, if applicable) have read and accepted these terms and conditions.
The following terms and conditions form the basis of the contract between Cosstrip and its clients. It is crucial that our clients understand and accept these terms and conditions, along with the quotes, itineraries, and other relevant information provided by our travel advisors.
Payment
Note: Before making a payment, please verify our exchange rate against your bank’s rate and check your bank’s transaction fee policy.
Currently, Cosstrip quotes travel prices in USD on our website for you to understand the tour costs and the RMB equivalent at the time of booking.
① In the event of RMB appreciation, Cosstrip will honor all tour quotes that have been fully paid at the time of RMB appreciation.
② Tourists who have not fully paid their tour costs at the time of revaluation will need to pay the difference between the new and old prices calculated in RMB. Cosstrip will never charge fees higher than the agreed-upon quote by you, our customer.
Cancellation & Refund
We regret your decision to cancel your trip to China, understanding that there are valid reasons for such occurrences.
In case of a cancellation, you are entitled to a 100% refund of all payments made to Cosstrip if canceled at least 2 weeks before departure. Unless otherwise specified by your travel advisor, cancellation fees are calculated as follows:
◉ Cancellation 14 days more before departure: 100% refund of all payments made.
◉ Cancellation 7 to 14 days before departure: 80% refund of payments made, excluding the deposit which is non-refundable.
◉ Cancellation 0 to 7 days before departure: 60% refund of payments made, excluding the deposit which is non-refundable.
◉ Unoccupied reserved hotel rooms follow the hotel’s refund policy.
◉ Services unused due to your unwillingness/inability to participate, early departure, late arrival, or missing parts of the itinerary after the trip has started are non-refundable.
Special Note:
Cancellation terms for groups of 10 or more may vary based on specific circumstances. Please consult your travel advisor for cancellation policies applicable to groups of 10 or more.
“Light travel package” “Journey Worry-Free” “Premium Enjoyment Journey” these three cancellation rules：
Itinerary Changes
We are pleased to accommodate itinerary changes free of charge before booking. Changes made after paying will incur a fee of $25.00 per request. All costs associated with modifications to the reservation by Cosstrip are the responsibility of the customer. This includes any fees and charges imposed by third parties such as cruise operators, airlines, and hotels.
“Light travel package” “Journey Worry-Free” “Premium Enjoyment Journey” these three changes itinerary rules：After payment is completed, we will provide customized travel itinerary services. After the first draft is sent to the client, there may be 1-2 rounds of free modifications. Beyond that, we will negotiate with you to add a charge of 25 euros for each itinerary change. If you refuse to pay the additional modification fees and request a refund at that time, the fee for the itinerary customization will not be refunded. Other services included in the package, such as visa application services and insurance that have already been completed and are in effect, as well as costs incurred from booking hotels, flights, etc., will not be refunded. If other services within the package have not yet taken effect, they will be refunded.
Travel Documents
All customers must possess a valid passport and necessary visas or permits before commencing travel. Customers are solely responsible for all such documents. Your travel advisor may assist you in applying for the required travel documents as needed. Cosstrip assumes no responsibility or obligation for customers failing to obtain the necessary documents.
Health Requirements
Customers should consider all international travel risks and familiarize themselves with the health requirements applicable to the regions they intend to visit. Customers are solely responsible for checking security conditions, vaccination requirements, and other health prerequisites set by the governments of the countries/regions they plan to visit or transit. Travelers heading to Tibet must provide a medical certificate attesting to their fitness for travel, normal blood pressure, and heart condition. This is a necessary requirement due to the high altitude, which may affect certain individuals.
Baggage Allowance
As per the regulations of the Civil Aviation Administration of China, the free baggage allowance within China is 20 kilograms for economy class, 30 kilograms for business class, and 40 kilograms for first class, with limited carry-on baggage. Excess baggage fees are the responsibility of the customer. Chinese regulations stipulate that all luggage must have a locking device. Failure to comply with this regulation may result in airport staff refusing to load the luggage onto the aircraft.
Insurance
Cosstrip packages include complimentary travel accident/death insurance with a maximum coverage of $30,000 per adult as part of the package. However, we strongly recommend that you purchase comprehensive travel insurance from your country of origin. The insurance provided by Cosstrip is not applicable if you only purchase hotel or China flight bookings through Cosstrip.
Complaints and Claims
If you are dissatisfied with any services provided by Cosstrip, please notify your 24/7 travel advisor or Cosstrip customer service to address any issues and prevent similar problems during your journey.
Phone or WhatsApp: +86 13611998941
Email: cosstrip@cosstrip.com
In the event of a complaint or claim, you must notify us in writing via email, regular mail, or fax within 15 days after the conclusion of your trip. The claim letter must be accompanied by relevant receipts and supporting evidence. Cosstrip assumes no responsibility for any claims made more than 15 days after the end of your trip.
Contact
You can contact Cosstrip via the online form, email, fax, or telephone through www.cosstrip.com.
Responsibilities and Obligations
Cosstrip provides travel information and facilitates bookings for travel in China. Cosstrip disseminates travel information and services from selected high-quality hotels, ticket agents, tour operators, and operators. Cosstrip is not responsible for any errors, omissions, or inaccuracies in the information provided by third-party providers.
Cosstrip assumes no responsibility for any errors, negligence, or fraudulent activities, omissions, itinerary changes, cancellations, or malfunctions of any equipment operated by these suppliers or any other party not directly owned or controlled by Cosstrip.
Cosstrip is not liable for any loss, injury, or personal or property damage, itinerary changes, or partial or complete cancellations resulting from weather conditions, maritime fires, mechanical or equipment failures, actions of government or other authorities, war (declared or undeclared), civil unrest, strikes, riots, theft, epidemics, quarantine, medical or customs regulations, terrorist activities, or any other acts, omissions, or conditions beyond the control of Cosstrip and its affiliates or subsidiaries. Cosstrip and any affiliated companies or subsidiaries are not responsible or liable for any additional liability expenses incurred by tour members for the reasons mentioned above.
Cosstrip is not responsible for clients’ failure to comply with customs regulations.
Cosstrip is not liable for any loss or theft of valuable items or personal property due to clients’ negligence.
Cosstrip reserves the right to change hotels, flights, trains, or cruises, alter itineraries, or cancel trips before departure. If Cosstrip cancels any trip before it starts, Cosstrip is responsible for fully refunding the funds received from the client.
Many Cosstrip tour packages include activities that require careful attention and consideration. These activities include boarding, disembarking, climbing, entering and exiting tombs and caves, etc. You will receive assistance and advice on behalf of us, but you assume all risks for these activities. Cosstrip, its employees, and agents are not liable for any actions or events occurring after their employees and agents have fulfilled their duties and taken necessary precautions.
Cosstrip reserves the right to modify or revoke all or part of the terms and conditions at any time, with or without notice.
Modification, Termination, and Accountability of Services
Cosstrip reserves the right to modify or terminate services if clients engage in illegal or offensive behavior towards its employees and agents. Offensive behavior includes harassment, racial attacks, or sexual misconduct.
